Refund policy
Refund & Returns Policy
At Vivide Vision, we want you to be happy with your purchase. If you change your mind, you may request a return within 14 days of receiving your order.
To be eligible for a return, your item should be returned in its original condition, with all accessories, manuals and packaging included where reasonably possible.
To start a return, please contact us with your order number and the reason for your return. We will provide further instructions on how to send the item back to us.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Faulty or Damaged Items
If your item arrives damaged, faulty or is not as described, please contact us as soon as possible with your order number and, where appropriate, photos or videos showing the issue.
We will arrange a suitable resolution in accordance with your statutory consumer rights, which may include a refund, replacement or repair.
Return Shipping
If you are returning an item because you have changed your mind, you may be responsible for the cost of returning the item unless otherwise stated.
If an item is faulty, damaged or incorrect, Vivide Vision will cover reasonable return costs where required.
Original Delivery Charges
Where required by law, standard delivery charges will also be refunded. Any additional amount paid for an upgraded or express delivery service may not be refundable.
Exchanges
If you would like to exchange an item, please contact us and we will confirm the available options.
EU Right of Withdrawal
If you are based in the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, without giving any reason.
To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires. You can do this by submitting a request through your customer account: [insert your customer accounts URL here].
Once you have notified us, you have a further 14 days to return the items to us. We will issue a full refund within 14 days of receiving the returned items or proof of postage, whichever is earlier. Refunds will be made using the same payment method as your original purchase.
Contact Us
For any questions regarding returns or refunds, please contact our customer service team through the contact details provided on our website.
This policy does not affect your statutory rights.