Shipping policy

Shipping Policy

At Vivide Vision, we aim to process and dispatch orders as quickly as possible.

Order Processing

Orders are normally processed within 1–3 business days. During busy periods, product launches or promotional events, processing may take slightly longer.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

United Kingdom

Estimated delivery: 2–5 business days after dispatch.

Europe

Estimated delivery: 5–12 business days after dispatch.

Delivery times may vary depending on the destination country, courier and customs processing.

United States

Estimated delivery: 7–15 business days after dispatch.

Shipping to the United States may only be available on selected products.

International Customs & Taxes

International orders may be subject to local VAT, customs duties, import taxes or handling charges depending on the destination and how the order is shipped.

Where taxes and duties have not been collected at checkout, the customer may be responsible for any charges required by their local customs authority before delivery.

We recommend checking the applicable import rules in your country before placing an order.

Tracking

Where tracking is available, your tracking number will be sent by email after your order has been dispatched.

Please allow some time for tracking information to update after receiving your dispatch confirmation.

Delays

Delivery estimates are provided as guidance and are not guaranteed. Delays may occasionally occur due to customs processing, courier disruption, weather or other circumstances outside of our control.

If your order appears significantly delayed, please contact us and we will assist with tracking your shipment.

Incorrect Addresses

Customers are responsible for ensuring that their delivery address is correct before completing an order.

If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been lost in transit, please contact us with your order number and any relevant photos or information.

We will investigate the issue with the courier and provide an appropriate resolution where applicable.

Contact

If you have any questions about delivery or an existing order, please contact Vivide Vision using the contact details provided on our website.